Refund policy

EXCHANGE

We have a 5-day exchange policy, which means you have 5-days after receiving your item to request an exchange. We only offer exchange. No refunds are offered. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unwashed, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a exchange, you can contact us at Nursestarr@rainewear.store. Please note that returns will need to be sent to the following address: 5960 Howdershell Rd Ste 104 PMB 1007 Hazelwood Mo 63042

You will be liable to pay your shipping return fee. 

You can always contact us for any return question at Nursestarr@rainewear.store.

 

LOST OR STOLEN PACKAGES

WE ARE NOT RESPONSIBLE FOR PACKAGES THAT ARE LOST ARE STOLEN AFTER THE SHIPPING CARRIER HAS MARKED THEM AS DELIVERED. IF YOUR PACKAGE IS MARKED DELIVERED, BUT CANNOT BE LOCATED PLEASE CONTACT THE SHIPPING CARRIER AND FILE A POLICE REPORT WITH YOUR LOCAL AUTHORITIES.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.